Who do I contact if I have a question about my order?
For immediate assistance call 1-888-396-0017 or for a response within a few hours email ecomsupport@fbmsales.com
Order Status
How do I check the status of my order?
When logged in to the FBM Shop Now site, you can go to "My Account"- "Orders" and see a complete listing of all the orders associated with your account and their order status. You can choose from a range of filter options to narrow your search as needed.
Delivery Information
How can I track my delivery?
Order tracking notifications are available for orders shipped via FBM Truck through a series of email notifications and through FedEx and UPS Tracking number if shipped using one of those carriers. Both FedEx and UPS Tracking info will be on your order confirmation email.
In-Store Pick Up
How will I know when my order is ready to pick up at your local FBM location?
Customers will be notified via a series of emails regarding when their order is ready for in store pick up.
Account Status & Available Credit
How can I check my account status and available credit?
When logged in to the FBM E-com Site you can go to My Account - My Credit and see details about your account including payment status, balance and available credit. Some users, depending on their permissions may or may not be able to view this information.
FBM HighRadius Account
How can I access and pay my bills online?
You can view, manage and pay your bills online through HighRadius. If you are an admin on your company's MyFBM account, you can log into HighRadius by clicking your name in the header and selecting the Payment Portal button or navigating to the financials page.
Order Cancellation
How do I request an order cancellation?
To cancel an order placed on the FBM Now site, go to "My Account"-"Orders" and find the order you would like to cancel. The click on the FBM order number and select the "Request Cancellation" button in the upper right corner.
- Follow the instructions provided on the page to request account deletion
Please note that account deletion is permanent and will remove all associated data from our active databases. Some information may be retained for legal or security purposes, as outlined in our Privacy Policy. If you have any questions about the account deletion process, please contact us at consumerprivacy@fbmsales.com.
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Account HoldList with products (Required)Remove FileUploaded FileImport List PageDownload Sample Materials ListPassword UpdatedPlease enter a namePlease enter a review titlePlease enter a reviewPlease enter your ratingPlease select invoice numberRecord Paymentsomething went wrong, please try againStep3 Tax Form In ProgressIn ProgressTax FormStep3 Tax Form CompletedCompletedAdd your reviewEmail SubscribeTerms and ConditionsYou already have a list with the same name. Please use a different name.Item has been added to a list!CancelNo other users found in your company.Error while getting b2b users. Please try again later.Error while updating the Line Notes. Please try again later.Failed to pin list. Error detailsFailed to remove quantity. Error detailsFailed to get variant matrix. Error detailsError while updating the line Notes. Please try again later.Failed to remove quantity. Error detailsFailed to update cart. Error details Failed to update address book. Error details Failed to set delivery addressThe following error occured:Invalid email. Please try again.No products has been added to the cart.You have successfully added 1 items to the cart.This field is requiredaccount’s orders for this jobhas context menuCancel Order RequestView/Pay InvoiceCreate New Job | Step 2 of 3 | Builder Form | MyFBMCreate New Job | Step 3 of 3 | Tax Form | MyFBMContact can see pricingStep2 Builder Form CompletedStep1 Name & Type Form In ProgressStep1 Name & Type Form CompletedInvalid Phone NumberCreate New Job | Step 1 of 3 | Name & Type Form | MyFBMPlease enter correct contact numberThe value {0} must be less than {1}year requiredPlease enter a valid Order NoChange PasswordSelect Credit CardPlease enter valid datamy ordersCredit Card NumberShare This Cart As A ListShare This Cart As A List (Required)Invalid Format (Use: A#A #A#)Select ProvinceNearest to youCart name must contain only letters and numbersList name must contain only letters and numberstext.input.greater.than.current.datetext.failed.to.get.delivery.modetext.we.are.facing.issue.adding.this.producttext.navigationReset PasswordOKAttach to all orders for this jobcancelSelect DateYou have successfully addeditems to the cartPreviousClick over the image to zoom inGood news!You already have an account.Reset PasswordGo to LoginLet’s get you signed upContact FBM Support or your sales rep for helpDismissContact SupportPending ApprovalYou request is currently under reviewOkThis WeekLast WeekThis MonthLast MonthThis YearLast YearAll TimeShow MoreClick to recenter the mapRecenterSelect Your BranchStateSelect ProjectsSelect ProductsEmailEarlierLatestAllOrderout ofDeleteOops!No result foundNo Saved BuildersPrevious PageNext Pagepage ofcurrent page numberSuccessfully DeletedBuilder/GC NamePhoneGenericMy JobsMy ListAlert FeedActionsSomething went wrong. Please try again later.List name must contain letters, numbers and special characters -_:Cart name must contain letters, numbers and special characters -_:Account Switched SuccessfullyErrorSelect JobSelect Branch
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